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Chapter 20 — SOCIAL SERVICESArticle XV — CAAP DISCONTINUANCE RENTAL ASSISTANCE PILOT PROJECT

SEC. 20.1500. FINDINGS.

San Francisco Administrative Code · 2025 edition · updated 2026-07-25 · San Francisco

The San Francisco Human Services Agency ("HSA") administers the County Adult Assistance Programs (CAAP) for the City and County of San Francisco ("City"), which programs provide financial assistance and social services to indigent adults who have no other source of income or benefits. CAAP consists of General Assistance (GA), Personal Assisted Employment Services (PAES), Cash Assistance Linked to Medi-Cal (CALM), and Supplemental Security Income Pending (SSIP), as those programs are set forth in Articles VII through XI of Chapter 20 of the Administrative Code.

The San Francisco Department of Homelessness and Supportive Housing ("DHSH") manages and directs all housing, programs, and services for homeless persons in the City including, but not limited to, street outreach, homeless shelters, transitional housing, and permanent supportive housing.

California Welfare and Institutions Code Section 17001.5, governing the operation of programs that provide aid and care for indigent persons, provides that a recipient's aid may be discontinued, or a sanction imposed, if the recipient fails or refuses without good cause to follow program requirements. Lack of good cause under State law may be demonstrated by a showing of either (a) willful failure or refusal to follow program requirements or (b) not less than three separate acts of negligent failure to follow program requirements.

For CAAP participants who are placed in supportive housing through the City's Care Not Cash program, benefits consist of placement in housing and a monthly cash grant paid directly to the participant, a portion of which is required to be used to pay rent to the housing provider. The City further subsidizes the cost of housing for Care Not Cash participants through direct contracts with the housing provider.

After the third instance in which HSA determines that a CAAP participant has engaged in a negligent failure to comply with program rules, HSA notifies the participant that his or her benefits will be discontinued. CAAP participants who face discontinuance of their benefits have the option to request an administrative hearing to challenge the grounds for the discontinuance, which may result in restoration of benefits without a break in cash aid. GA and PAES participants whose benefits are not restored are sanctioned and cannot reapply to CAAP for thirty days. But sanctioned clients typically have no source of income to pay rent. Therefore, CAAP discontinuances have the potential to threaten the housing security of CAAP participants.

As of the adoption of this Article XV, HSA practice is to provide advance notice to HSA-funded supportive housing providers when a CAAP participant in their building is at risk of discontinuance. Housing providers are contractually obligated to follow up with the participant to attempt to prevent the discontinuance of CAAP aid or to assist the participant to reinstate CAAP aid. HSA-funded supportive housing providers are also authorized to forgive one month of rent debt in such situations so that the client can reestablish benefits without jeopardizing their housing stability.

continuance. Housing providers are contractually obligated to follow up with the participant to attempt to prevent the discontinuance of CAAP aid or to assist the participant to reinstate CAAP aid. HSA-funded supportive housing providers are also authorized to forgive one month of rent debt in such situations so that the client can reestablish benefits without jeopardizing their housing stability.

The City wishes to reduce the risk that CAAP participants who have negligently failed to comply with program requirements will be evicted or otherwise become housing insecure through the establishment of a pilot project. Under the CAAP Discontinuance Rental Assistance Pilot Project established in this Article XV, CAAP participants who reside in supportive housing funded by HSA or DHSH and have engaged in three acts of negligent failure to comply with program requirements will be ineligible to receive cash assistance for one month, but the agency funding the housing contract will make a rental payment during that month on their behalf directly to the housing provider if pilot criteria are met.

DHSH will collect and analyze data concerning the number of individuals who receive rental assistance under this pilot project and will submit an annual report to the Board of Supervisors describing the program's effectiveness and including recommendations for improvement as appropriate.

(Added by Ord. 74-16, File No. 151279, App. 5/13/2016, Eff. 6/12/2016, Oper. 7/12/2016; amended by Ord. 116-16, File No. 160638, App. 6/29/2016, Eff. 7/29/2016)

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Contents — San Francisco Administrative Code
San Francisco Administrative Code
  1. Chapter 1 — GENERAL PROVISIONS
  2. Chapter 2 — BOARD OF SUPERVISORS
  3. Chapter 2A — EXECUTIVE BRANCH
  4. Chapter 2B
  5. Chapter 3 — BUDGET PROCEDURES
  6. Chapter 4 — CITY BUILDINGS E UIPMENT AND VEHICLES , Q,
  7. Chapter 5 — COMMITTEES
  8. Chapter 6 — PUBLIC WORKS CONTRACTING POLICIES AND PROCEDURES
  9. Chapter 7 — DISASTER COUNCIL
  10. Chapter 8 — DOCUMENTS RECORDS AND PUBLICATIONS ,
  11. Chapter 9A — FARMERS' MARKET
  12. Chapter 9B — FLEA MARKET
  13. Chapter 10 — FINANCE TAXATION AND OTHER FISCAL MATTERS ,,
  14. Chapter 10A — [REQUEST FOR SHERIFF’S SERVICES]
  15. Chapter 10B — SPECIAL LAW ENFORCEMENT AND PUBLIC WORKS SERVICES
  16. Chapter 10C — REIMBURSEMENT FOR TOWING AND STORAGE OF VEHICLES
  17. Chapter 10D — [RESERVED] CHAPTER 10E: PLANNING MONITORING
  18. Chapter 10F
  19. Chapter 10G
  20. Chapter 10H — RECOVERY OF COSTS OF EMERGENCY RESPONSE
  21. Chapter 11 — FRANCHISES
  22. Chapter 12 — HOUSING AUTHORITY
  23. Chapter 12A
  24. Chapter 12B — [REDESIGNATED]
  25. Chapter 12C — [REDESIGNATED]
  26. Chapter 12D — MINORITY/WOMEN/LOCAL BUSINESS UTILIZATION
  27. Chapter 12E — BAN ON CITY USE OF GAS-POWERED LANDSCAPING EQUIP…
  28. Chapter 12F — IMPLEMENTING THE MACBRIDE PRINCIPLES – NORTHERN …
  29. Chapter 12G — PROHIBITION ON USE OF PUBLIC FUNDS FOR POLITICAL…
  30. Chapter 12H — IMMIGRATION STATUS
  31. Chapter 12I — CIVIL IMMIGRATION DETAINERS
  32. Chapter 12J — CITY BUSINESS WITH BURMA PROHIBITED
  33. Chapter 12K — [REDESIGNATED]
  34. Chapter 12L
  35. Chapter 12M
  36. Chapter 12N — LESBIAN, GAY, BISEXUAL, TRANSGENDER, QUEER, AND …
  37. Chapter 12O — [REDESIGNATED]
  38. Chapter 12P — [REDESIGNATED]
  39. Chapter 12Q — [REDESIGNATED]
  40. Chapter 12R — [REDESIGNATED]
  41. Chapter 12S — WORKING FAMILIES CREDIT PROGRAM
  42. Chapter 12T — [REDESIGNATED]
  43. Chapter 12U
  44. Chapter 12V — [REDESIGNATED]
  45. Chapter 12W — [REDESIGNATED] 1
  46. Chapter 12X — [REPEALED]
  47. Chapter 12Y
  48. Chapter 12Z — [REDESIGNATED]
  49. Chapter 13 — JAILS AND PRISONERS
  50. Chapter 14 — [REDESIGNATED]
  51. Chapter 14A — DISADVANTAGED BUSINESS ENTERPRISE PROGRAM
  52. Chapter 14B — LOCAL BUSINESS ENTERPRISE UTILIZATION AND NON-DI…
  53. Chapter 14C — [EXPIRED]
  54. Chapter 15 — MENTAL HEALTH SERVICE
  55. Chapter 16 — OFFICERS AND EMPLOYEES GENERALLY
  56. Chapter 17 — PUBLIC OFF-STREET PARKING FACILITIES
  57. Chapter 18 — PAYROLL PROCEDURE
  58. Chapter 19 — PUBLIC SAFETY CAMERA ORDINANCE
  59. Chapter 19A — PUBLIC HEALTH
  60. Chapter 19B — ACQUISITION OF SURVEILLANCE TECHNOLOGY
  61. Chapter 20 — SOCIAL SERVICES
  62. Chapter 21 — ACQUISITION OF COMMODITIES AND SERVICES
  63. Chapter 21A — HEALTH-RELATED COMMODITIES AND SERVICES
  64. Chapter 21B — CORE INITIATIVES ADDRESSING HOMELESSNESS, DRUG O…
  65. Chapter 21C — [REDESIGNATED]
  66. Chapter 21D — FOOD PURCHASES AT HOSPITALS OPERATED BY THE DEPA…
  67. Chapter 21E — GOODS OR SERVICES CONTRACTS FOR INCARCERATED PER…
  68. Chapter 21F — SAN FRANCISCO PUBLIC UTILITIES COMMISSION SOCIAL…
  69. Chapter 21G
  70. Chapter 21H — PROCUREMENT OF FIREARMS AND AMMUNITION
  71. Chapter 22 — RADIO COMMUNICATION FACILITIES
  72. Chapter 22A — INFORMATION AND COMMUNICATION TECHNOLOGY
  73. Chapter 22B — TELECOMMUNICATIONS FACILITIES
  74. Chapter 22C — PUBLIC INTERNET ACCESS
  75. Chapter 22D — OPEN DATA POLICY
  76. Chapter 22E — CITY-OWNED FIBER-OPTIC FACILITIES
  77. Chapter 22G — OFFICE OF EMERGING TECHNOLOGY
  78. Chapter 22H — DESIGNATION UNDER HEALTH INSURANCE PORTABILITY A…
  79. Chapter 22I — OFFICE OF CYBER SECURITY AND DUTIES OF THE CHIEF…
  80. Chapter 22J — ARTIFICIAL INTELLIGENCE TOOLS
  81. Chapter 23 — REAL PROPERTY TRANSACTIONS
  82. Chapter 23A — SURPLUS PUBLIC LANDS ORDINANCE
  83. Chapter 24 — REDEVELOPMENT AGENCY
  84. Chapter 24A — ADMINISTRATIVE STRUCTURE LOCAL RENT SUPPLEMENT P…
  85. Chapter 24B — RELOCATION APPEALS BOARD
  86. Chapter 25 — STREET LIGHTING
  87. Chapter 26 — [RESERVED]
  88. Chapter 27 — HEALTHY NAIL SALON RECOGNITION PROGRAM
  89. Chapter 28 — ADMINISTRATIVE DEBARMENT PROCEDURE
  90. Chapter 29 — FINDINGS OF FISCAL RESPONSIBILITY AND FEASIBILITY
  91. Chapter 29A — APPROVAL OF POWER PLANT PLANNING CODE SEC. 303 C…
  92. Chapter 29B — CHILD CARE FEASIBILITY STUDY FOR CITY AND CITY-F…
  93. Chapter 30 — CENTRALIZATION OF WORKFORCE DEVELOPMENT
  94. Chapter 31 — CALIFORNIA ENVIRONMENTAL QUALITY ACT PROCEDURES A…
  95. Chapter 32 — RESIDENTIAL REHABILITATION LOAN PROGRAM
  96. Chapter 33 — COMMISSION ON THE STATUS OF WOMEN
  97. Chapter 33A — LOCAL IMPLEMENTATION OF THE UNITED NATIONS CONVE…
  98. Chapter 34 — NOTIFICATION TO ASSESSOR CONCERNING ZONING RECLAS…
  99. Chapter 35 — RESIDENTIAL HOTEL AND PDR COMPATIBILITY AND PROTE…
  100. Chapter 36 — COMMUNITY IMPROVEMENTS AREA PLANS AND PROGRAMS
  101. Chapter 37 — RESIDENTIAL RENT STABILIZATION AND ARBITRATION OR…
  102. Chapter 37A — RENT STABILIZATION AND ARBITRATION FEE
  103. Chapter 37B — MIDTOWN PARK APARTMENTS
  104. Chapter 37C — [EXPIRED]
  105. Chapter 38 — COMMERCIAL LANDLORDS; ACCESS IMPROVEMENT OBLIGATI…
  106. Chapter 39 — [RIGHT TO RETURN TO REVITALIZED PUBLIC HOUSING]
  107. Chapter 40 — HOUSING CODE ENFORCEMENT LOAN PROGRAM
  108. Chapter 41 — RESIDENTIAL HOTEL UNIT CONVERSION AND DEMOLITION
  109. Chapter 41A — RESIDENTIAL UNIT CONVERSION AND DEMOLITION
  110. Chapter 41B — COMMUNITY OPPORTUNITY TO PURCHASE ACT
  111. Chapter 41C — TIME-SHARE CONVERSION ORDINANCE
  112. Chapter 41D — RESIDENTIAL HOTEL VISITOR POLICIES
  113. Chapter 41E — RESIDENTIAL HOTEL MAIL RECEPTACLE ORDINANCE
  114. Chapter 41F
  115. Chapter 41G — RESIDENTIAL HOTEL COVID-19 PROTECTIONS
  116. Chapter 41H — [EXPIRED]
  117. Chapter 42 — INDUSTRIAL DEVELOPMENT AUTHORITY
  118. Chapter 43 — MUNICIPAL FINANCE LAW
  119. Title 1 — GENERAL PROVISIONS AND DEFINITIONS SEC. 43.1.1. TITLE.
  120. Title 2 — FINANCING RESIDENCES SEC. 43.1.7. LOANS FOR RESIDENC…
  121. Title 3 — BONDS
  122. Title 4 — SUPPLEMENTAL PROVISIONS
  123. Title 1 — GENERAL PROVISIONS AND DEFINITIONS SEC. 43.2.1. TITLE.
  124. Title 2 — FINANCING FACILITIES
  125. Title 3 — BONDS SEC. 43.2.17. ISSUANCE OF BONDS.
  126. Title 4 — SUPPLEMENTAL PROVISIONS SEC. 43.2.27. LIBERAL CONSTR…
  127. Title 1 — GENERAL PROVISIONS SEC. 43.10.1. TITLE.
  128. Title 2 — PROVISIONS RELATING TO FORMATION OF DISTRICTS SEC. 4…
  129. Title 3 — PROVISIONS RELATING TO BONDS SEC. 43.10.18. ALTERNAT…
  130. Title 4 — SUPPLEMENTAL PROVISIONS SEC. 43.10.22. LIBERAL CONST…
  131. Title 5 — CHANGE PROCEEDINGS SEC. 43.10.26. ALTERNATE PROCEDUR…
  132. Title 1 — GENERAL PROVISIONS AND DEFINITIONS SEC. 43.15.1. TIT…
  133. Title 2 — RESIDENCES SEC. 43.15.6. LOANS TO QUALIFIED 501(c)(3…
  134. Title 3 — BONDS SEC. 43.15.15. ISSUANCE OF BONDS; LOANS TO QUA…
  135. Title 4 — SUPPLEMENTAL PROVISIONS SEC. 43.15.25. LIBERAL CONST…

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