San Francisco Administrative Code § 91.4 Utilization of Bilingual Employees

(a) Utilizing sufficient Bilingual Employees in public contact or public information positions, Departments shall provide information and services to the public in the required languages, languages spoken by a Substantial Number of Limited English Proficient Persons, or to the public served by their respective Department in each language spoken by LEP Persons. Departments comply with their obligations under this Section 91.4 if they provide the same level of service to LEP Persons as they provide English speakers.

(b) Departments may consider hiring Bilingual Employees for public contact or public information positions made available through retirement or normal attrition. Departments may also consider recruiting culturally and linguistically qualified bilingual employees to provide language services for both translation and interpretation. Nothing herein shall be construed to authorize the dismissal of any City employee in order to carry out the Language Access Ordinance.

(c) Departments shall maintain an up-to-date list of employees and languages the Department offers through the use of Bilingual Employees.

(Added as Sec. 91.3 by Ord. 128-01, File No. 011051, App. 6/15/2001; amended by Ord. 202-09, File No. 090461, App. 8/28/2009; redesignated and amended by Ord. 27-15, File No. 141149, App. 3/12/2015, Eff. 4/11/2015; amended by Ord. 116-24, File No. 230868, App. 6/21/2024, Eff. 7/22/2024)

(Former Sec. 91.4 redesignated as Sec. 91.5 and amended by Ord. 27-15, File No. 141149, App. 3/12/2015, Eff. 4/11/2015)