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Title 4 — SUPPLEMENTAL PROVISIONS›Chapter 91 — LANGUAGE ACCESS

San Francisco Administrative Code § 91.8 Recorded Telephonic Messages

San Francisco Administrative Code · 2026-08 edition · updated 2026-10-19 · San Francisco

Cite as: San Francisco Administrative Code § 91.8 · Text as of 2026-10-19

All Departments with recorded telephonic messages about the Department’s operation or services shall maintain such messages in each language spoken by a Substantial Number of LEP Persons, or where applicable, a Concentrated Number of LEP Persons. Such Departments are encouraged to include in the telephonic messages information about business hours, office location(s), services offered and the means of accessing such services, and the availability of Language Access Services. The requirements of this Section 91.8 shall apply only to recordings prepared by a Department to provide general information to the public about the Department’s operations and services, and shall not apply to voicemail recordings on City employees’ telephone lines.

(Added as Sec. 91.7 by Ord. 126-01, File No. 010409, App. 6/15/2001; redesignated and amended by Ord. 27-15, File No. 141149, App. 3/12/2015, Eff. 4/11/2015; amended by Ord. 116-24, File No. 230868, App. 6/21/2024, Eff. 7/22/2024)

(Former Sec. 91.8 redesignated as Sec. 91.9 and amended by Ord. 27-15, File No. 141149, App. 3/12/2015, Eff. 4/11/2015)

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San Francisco Administrative Code

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