2-29 Communications with Persons with Disabilities

• A. Overview

  1. Owners must take steps as described under this paragraph to ensure effective communication with applicants, tenants, and members of the public.

IMPORTANT: The owner has the same obligation to provide effective communication to interested persons, applicants, and residents, regardless of whether it is ultimately determined that a particular individual is in fact income-eligible or otherwise qualified for admission to the project. (See paragraph 2-23 or the Glossary)

2. Owners are not required to take any actions under this paragraph that the owner can demonstrate would result in a fundamental alteration in the property or program or in an undue financial and administrative burden.

HUD Occupancy Handbook Chapter 2: Civil Rights and Nondiscrimination Requirements

6/07

2-23

Section 3: Additional Nondiscrimination and Accessibility Requirements for Persons with Disabilities

4350.3 REV-1

Subsection 2: Policies and Procedures to Ensure Nondiscrimination and Promote Accessibility

3. Owners must take steps to the maximum extent feasible to accommodate requests under this subsection for effective communication with persons with disabilities. This means that owners must make alternate accommodations up to the point at which further accommodations would result in either a fundamental alteration in the nature of the project or program or in undue financial and administrative burden.