HUD Handbook 4350.3: Occupancy Requirements of Subsidized Multifamily Housing Programs
NOTES:
HUD Handbook 4350.3 REV-1 — Occupancy Requirements of Subsidized Multifamily Housing Programs · 2026 edition · updated 2026-10-05 · United States
The extent of actions that owners are required to take under Section 504 are limited by paragraph 2-37
Whether an owner must provide an auxiliary aid or reasonable accommodation will depend on the facts and circumstances of each case.
| REQUEST | FULFILL REQUEST? |
|---|---|
| Visually impaired tenant requests tactile signage on the mailbox. |
YES. |
| Hearing-impaired tenant prefers face-to-face communications and requests the owner to provide a sign language interpreter for all meetings. |
The owner may deny this request when a telecommunications device for the hearing- impaired or equally effective system would suffice. However there may be certain types of meetings where the only way to provide effective communication is to provide a sign language interpreter and in such a situation the interpreter must be provided unless it would be a an undue financial and administrative burden |
| An applicant who is hearing impaired has been determined to be otherwise qualified under program requirements and the owner’s tenant selection plan. She asks that her unit be fitted with a visual smoke detector. |
YES. |
| Applicant who is visually impaired asks to review a lease with enlarged print. |
Owner must accommodate this request because the owner can easily and inexpensively have these documents photocopied with enlarged print. |
| Blind applicant requests a copy of application, lease, and HUD-50059 in Braille. |
With the initial request, by a tenant or applicant, owner would have to investigate the burdens of providing these documents in Braille. If the owner determines that it is an undue administrative and financial burden, the owner must seek other methods of communication that are not undue burdens. As alternatives, the owner may consider providing the applicant with a tape recording of these documents or having an office staff person or other person read the materials to the applicant/ material in Braille often know of sources for this service performed at reasonable cost. |
HUD Occupancy Handbook Exhibit 2-2
6/07
1
4350.3 REV-1
| REQUEST | FULFILL REQUEST? |
|---|---|
| An applicant to a family property is a quadriplegic and uses an assistance animal. The applicant requests the owner to waive a policy prohibiting animals in units to permit him to use an assistance animal |
YES. The owner must permit the applicant to keep the assistance animal if needed as a reasonable accommodation to afford him equal opportunity to use and enjoy the unit and property. |
| Blind tenant requests copies of the day-to-day communications in Braille (notices of recertification, communications regarding maintenance services, eviction notice). |
Owner investigates feasibility of providing such communications in Braille. If owner determines that this would be an undue financial and administrative burden, the owner must take other steps to accommodate the tenant (e.g., call tenant on telephone to relay information, provide tape recording of lengthy information or of information for which owner wants to keep record). |
| Owner requires tenants to pay their rent at the office. Tenant who is mobility impaired requests as a reasonable accommodation to mail the rent check. |
YES |
| Tenant with emotional disability requests assistance animal as reasonable accommodation and provides documentation of relationship between disability and need for the animal. |
YES |
| Otherwise eligible applicant with mobility impairment wishes to rent federally assisted townhouse and asks that an elevator be installed in the unit as a reasonable accommodation |
In all likelihood, provision of an elevator will pose an undue financial and administrative burden. However, the landlord should explore other options (if any), for accommodating the tenant in this or a different unit. |
| Tenant with mobility impairment requests that a grab bars be installed in her bathroom. |
YES unless provision of these grab bars would be an undue administrative and financial burden. |
| Tenant who uses a walker asks that she be moved to a first floor apartment as an accommodation to her physical disability since she cannot climb stairs. |
YES as soon as a first floor apartment is available. |
HUD Occupancy Handbook Exhibit 2-2
6/07
4350.3 REV-1
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