C. Written Communications — HUD Handbook 4350.3 REV-1

Owners must accommodate requests by persons with disabilities to have written materials presented in a manner which can be understood by those individuals. However, requests for provision of written materials in a specific form may not have to be fulfilled if to do so would result in an undue financial and administrative burden.

HUD Occupancy Handbook Chapter 2: Civil Rights and Nondiscrimination Requirements

6/07

2-24

Section 3: Additional Nondiscrimination and Accessibility Requirements for Persons with Disabilities

4350.3 REV-1

Subsection 2: Policies and Procedures to Ensure Nondiscrimination and Promote Accessibility

Example - Written Communications that Owners Must Make Available to Persons with Disabilities Written communications include applications, leases, HUD-50059s, tenant/applicant letters, and responses to inquiries.

If such a determination is made, owners must seek alternative ways of presenting written communications to meet the individual’s needs that, to the maximum extent possible, ensure that persons with disabilities receive the benefits and services of the program or activity.
Written communications must state that the owner does not discriminate against persons with disabilities. (See suggested language in Exhibit 2- 3.)
Owners, managing entities, or projects with 15 or more employees must ensure that written communications identify an employee named to coordinate compliance with nondiscrimination requirements. (See Exhibit 2-3.)
Owners must ensure that any fact sheets, brochures, notices, literature, or publicity of any kind accomplish the following:
- a. Give information concerning the existence and location of services, activities, and facilities that have features that make them accessible to persons with disabilities.