2. Failed Verification Report — HUD Handbook 4350.3 REV-1

This report identifies household members who failed the SSA identity test because their personal identifiers (last name, DOB or SSN) do not match SSA’s records, as well as, identifies deceased household members.

Owners must:

a. Use this report monthly to identify those tenants that did not pass the SSA identity verification test and the reason(s) they did not pass so that the errors can be corrected.
b. Follow up with tenants identified on the report where discrepant personal identifiers were not corrected at the time of recertification.
c. Before contacting the tenant, confirm accuracy of data entry in TRACS, e.g., has a number been transposed when entering the SSN.
d. Confirm with the affected tenant their last name, SSN and/or DOB.
e. Obtain verification or documentation to support the tenant’s personal identifiers and the accuracy of the form HUD-50059 and TRACS data.
f. Correct any discrepancies in TRACS so that the tenant will be included in the match against SSA and NDNH data.
g. Encourage the tenant to contact SSA to correct any inaccurate data in their databases if the personal identifiers on the form HUD50059 and in TRACS are accurate. The tenant can request SSA to correct his/her record by completing and submitting form SS-5, Application for a Social Security Card , and verifying documentation to the local SSA office.
h. Print and retain a copy of the report. The report must be documented with action taken to resolve invalid or discrepant personal identifiers.

NOTE: If a tenant’s information was corrected at the time of recertification but the EIV data has not yet been updated, this should be noted on the printed report and no further action is required.

See Exhibit 9-2 for the Failed Verification Report (Failed the SSA Identity Test) Error Messages and corrective action.

HUD Multifamily Occupancy Handbook Chapter 9: Enterprise Income Verification (EIV)

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Section 3: EIV Reports

4350.3 REV-1