9-15 Requesting Verification — HUD Handbook 4350.3 REV-1

Owners must not send the tenant to the SSA office if they do not have information needed to verification Social Security benefits. Instead, the owner must ask the tenant to request benefit information from SSA using SSA’s website or toll-free number.

A. The owner may assist the tenant in requesting benefit information from SSA, if the tenant requests their assistance in accessing the SSA website or has questions on completing the request. To request a Proof of Income Letter from SSA’s website go to http://www.socialsecurity.gov. From the left side bar:
- Select “What you can do online”
- Select “If you get benefits”
- Select “Request a Proof of Income Letter”

HUD Multifamily Occupancy Handbook Chapter 9: Enterprise Income Verification (EIV)

8/13

9-28

Section 3: EIV Reports

4350.3 REV-1

Tenants should check the box “All Benefit Information Available” to make sure all benefits received are provided.

B. To request a Proof of Income Letter from SSA’s toll-free number call 1-800-7721213.
C. This information is free and the tenant should receive the letter in the mail within 10 days. The tenant will provide the Proof of Income Letter to the owner for use in calculating their income. A copy of the letter will be retained in the tenant’s file and the original returned to the tenant for their records.